Mr. Song reflected to the Mayor's hotline 12345: I have made a set of mahogany furniture in the furniture business. At that time, it was said that the wood could not be white, and the color used the true color. But now the home has faded, and experts say that African rosewood is not a redwood. I asked the merchant to compensate me 10,000 yuan.
The color difference of the furniture bought for 3 years
In 2008, Mr. Song, who lives in Xuehu Road, Xihu District, ordered a set of mahogany furniture in the Gu Yue Xuan Ming Furniture Store on the 6th floor of the East China Furniture Market, including a bed, two bedside tables, a large closet and a chest of drawers. Mr. Song said that the contract says that the wood is African rosewood, because the 6th floor of the market is the mahogany furniture market, so he thinks that this set of furniture should also be mahogany. The contract also states that the color of the furniture requires the true color. At that time, Mr. Song, who made this set of furniture, paid a total of 28,400 yuan.
This set of furniture has been in use for more than three years, but Mr. Song gradually found that furniture faded. “In some places, the color fades. After fading, there is a thick line of fingers on the surface of the wood.†Mr. Song said that the wood around the tree is called white skin. The quality of this part of the wood is not very good, the price It is also relatively cheap. He believes that the store used some white skin to cover up the furniture, and painted the outside of the furniture instead of the original contract.
"At the time, the contract stated that there should be no white skin, the color should be the true color of wood. And before I was ready to get the furniture quality inspection center to check whether the furniture was painted. There is an expert named Zhou who told me that African rosewood can not be regarded as mahogany. Mr. Song believes that since African rosewood cannot be regarded as mahogany, he has not continued to ask for the meaning of inspection. He asked the merchant to compensate him for 10,000 yuan. "I bought a set of ordinary furniture for $18,400."
The merchant does not think that he has breached the contract, refuses compensation, and can only guarantee
Ms. Kong, the person in charge of Gu Yue Xuan Ming Furniture Store on the 6th floor of Huadong Furniture Market, said that the furniture of Mr. Song’s family has not been colored, it is the primary color. African rosewood will become darker and darker in color over time, but the color of the white skin will not become very deep, so a long time will produce chromatic aberration. The drawings taken by Mr. Song were only drafts, and he did not agree that he could not use white skin. If you want to follow the requirements of the draft without the white leather, this set of furniture will cost more than 30,000 yuan.
As for the African rosewood is not considered mahogany? Ms. Kong said that African rosewood can't be counted as mahogany, but the furniture made from this wood can be compared with mahogany furniture. “If the price of authentic mahogany furniture is much more expensive, the market puts the African rosewood in the redwood area.â€
Ms. Kong said that she could not agree to the compensation of 10,000 yuan proposed by Mr. Song. "We did not violate the contract requirements. The warranty of mahogany furniture is 2 years, not the warranty of mahogany for 1 year. Mr. Song's furniture has passed the warranty period. But if he needs to fix the color, we can help him to use the pale white part. Make up the paint."
Mr. Song said that he would send the furniture to the Quality Inspection Center for Furniture Products and ask if the furniture should have been coloured. If the store violates the contract and commits fraud, he does not rule out that legal action will be taken to protect his or her rights.
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